Avalanche v8.3.5 and new Outage mobile apps for utilities
Posted by Andrew Thompson on July 25, 2016 | 0 Comments
TVD , specialists in Utility operations management solutions are pleased to announce the release of the latest version of the Avalanche Outage Communications Platform. This release also includes the very latest mobile tools for utilities to manage the collection of outage information and providing outage information via multiple channels. Internet Fault …
Does your Outage App have to be an App?
Posted by Andrew Thompson on July 4, 2016 | 0 Comments
I get asked a bit, (usually by people who “want” to build an app), why we don’t make some of our applications like Outage Reporter and IFS “apps” for iOS and Android. Well they are… you just don’t have to download and install them. It’s a mobile optimised web application. …
TVD launches new brands and web presence.
Posted by Andrew Thompson on June 23, 2016 | 0 Comments
Today it is with great pleasure that I announce one the most significant milestones in TVD’s history. The launch of two new brands and associated product sets, FreshRF, and MetTrigger. TVD has grown through corporate acquisition, identifying market opportunities, listening to clients, and developing and enhancing our product sets. Under …
Avalanche Outage Oracle v8.3.1- delivering improved outage call handling
Posted by Andrew Thompson on April 21, 2016 | 0 Comments
Today we released a new version of Avalanche Outage Oracle, our mass outage call handling platform that provides flexibility to manage outage calls.
Learn about Aurora Energy and Katana
Posted by Andrew Thompson on March 9, 2016 | 0 Comments
Under test, CSC was easily the best-fit system for Aurora and had a proven track record elsewhere. It was a stand-alone system … requiring no input from other packages. It was independent, integrated, self-reliant and highly configurable.” Wayne Breen, Quality and Business Improvement Manager Network Services.
Learn how Alpine Energy is using Avalanche
Posted by Andrew Thompson on January 28, 2016 | 0 Comments
Operating core lines infrastructure is a 24/7 job, every day of the year. Anything can happen at any time of the day and night and when it does, we need to be able to keep our customers informed. Since its introduction, Avalanche has proven indispensable for this purpose.” Andrew Tombs, Alpine Energy CEO, 2014.
A fantastic 2015, looking forward to 2016!
Posted by Andrew Thompson on December 18, 2015 | 0 Comments
Just where did 2015 go!! It’s always great, despite the hustle of Christmas to stop and reflect on the year past. What a great year we have had! Certainly there have been some fantastic opportunities come our way, and challenges! Rising to deliver against opportunities, and resolving challenges delivers a level of satisfaction and growth which sets a solid base for future expansion.
Avalanche v8.0 is here!
Posted by Andrew Thompson on March 27, 2013 | 0 Comments
This is a major Avalanche release and is part of the shift from Trouble Call Management, to a fully integrated Outage Communication Platform. about the changing face of Power Outage Communications here. Avalanche now includes 15 different ways customers can receive or access Outage information!
NZ Electricity Deregulation – Commerce Commission, New Part 4 Obligations for SAIDI and SAIFI creates opportunities.
Posted by Andrew Thompson on November 5, 2012 | 0 Comments
New Zealand was one of the first countries in the world to engage in Electricity Deregulation. The separation of Lines and Retail (and Contracting) business’. Deregulation is never a single event, it is a complex and moving feast of political will, consumer (and Network…) outrage, consultation, regulation, cuts, changes and tweaks to business and financial models.
Outage Communication – Happier customers, Happier control room, Lower costs.
Posted by Andrew Thompson on October 17, 2012 | 0 Comments
Utilities, large and small, are looking for better ways to deliver Outage Information, improve customer satisfaction, allow Control Room operators to focus on actually getting the power back on, all without creating a communications behemoth. Adopting a Multi-Channel Outage Communication Management plan can achieve all that, and significantly reduce costs.