Today we released a new version of Avalanche Outage Oracle, our mass outage call handling platform that provides flexibility to manage outage calls.
This multi-parallel call processing allows utilities to process callers that are experiencing a power outage in one area completely differently from callers who have a fresh outage which may not be known to the control room.
Every call can be tagged with outage status in their area and dynamically routed based on the status of outages that maybe affecting them. The routing options can include different voice menu and TXT options, and allow those callers to be fast tracked to an agent.
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