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The Avalanche Modules

Turn-key, Fixed Price, Fast to implement, Simple to use, Immediately Effective

OUTAGE COMMUNICATION PLATFORM

The definitive application for quickly creating and sending outage information to incoming callers, stake holders, customers, staff and media using voice, email, web, social media, TXT, and internet fault site. From Control Room to customers, all within 30 seconds.

SIMPLE
INTERFACE

Less than a minute to message all your stake holders.

CONSISTENT
MESSAGING

High quality professionally recorded messages and content.

REDUCE CALL
VOLUMES

80% of callers hang up within 30 seconds with their question answered.

Avalanche Messaging

A single platform to manage all messaging

Avalanche bridges the knowledge of operators that understand the network, with the information needs of customers. Outage information is entered by your users using known descriptions including ZSubs and breakers. Avalanche then translates that information into messages which are delivered to inbound callers, sent out as TXT or email messages,

One platform that handles inbound call messaging and outbound messaging services, including SMS texts, email, RSS streams, social media such as Facebook and Twitter, web page updates and API support for major utility customers. Over 80% of outage related calls are dealt with prior to reaching the PBX and call center. For callers, new messages are uploaded and played to callers within 2-3 seconds of upload, or a SCADA breaker trip, at a rate of over 2,000 calls per minute. All messaging services use standardized reporting templates customizable for utility branding and similar requirements.

OUTAGE ORACLE

Efficient caller management

Intelligent management of caller queues with self help options for smart phone users plus priority queuing for callers with valuable information or an emergency. Provides enhanced intelligent caller management and queuing of calls so the PBX and call center don’t get overloaded and callers will never get a busy tone or be disconnected due to congestion. Auto-TXT functions automatically identify cellular callers and provide alternative self-help options for smartphone users. Oracle also makes it easier to use and work with a 3rd party call center to answer overflow calls or to pass calls off to an energy retailer. Supports no known outage call routes to get callers to the front of the queue quickly.

OUTAGE REPORTER WEB APP

Enables utility customers to report outages

A web app for smart phones that a utility’s customers simply access from a link on your website, no downloads no app to maintain. Enables customers to report key outage information and you receive outage information without the calls. This reduces inbound call costs, delivers outage information faster and provides accurate address and cause information. The utility can also use the information to more quickly build up an outage profile. Customers also benefit as they can instantly see the status of supply in their present or selected locations, plus they no longer have to phone in, negotiate through an IVR and wait in a queue. More details at the Outage Reporter mini-site.

INTERNET FAULTS SITE

Utility branded online outage web app

Provides an online real time mobile responsive web app with the utility branding for customers and others to see both planned and unplanned outage information. It also includes an optional “What to do” section. Key account managers, media and other people can then access this information directly from the web site. Customers can register to automatically receive TXT updates.

SCADA MONITOR

Real time automated updates

Direct feed from SCADA to Messaging for breaker trips and auto-reclose. Provides immediate updates of outage information, across all communication channels, within 20 seconds of a breaker trip. Simple configuration for fully automated message creation and upload, or one click operator confirmation. The control room can then focus on doing what they do best, getting the power back on. It is implemented with a simple interface to Messaging.

OUTAGE INDICATOR

Real time view of outages

Visualization of where the problems are, on the utility GIS facility model, even before the caller hits the call center. The utility can actually see, in real-time, where the outage issue is on its GIS facility model, even before the caller hits the call center. Outage Indicators captures data and from multiple sources, including SCADA, phone calls and meters, and then geocodes the address / location of the source and displays the data graphically on a map, in grids and pie charts. The data can also be used to trip alerts.

Talk to us today and learn how we can improve your business and save you money.

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