When the power goes out, Avalanche delivers high quality information about outages to customers and stakeholders via multiple channels. This includes professional phone messages for callers and outbound information via social media, web, apps, and TXT or email.
Outages happen – good customer communication is a choice!
Katana is an ERP grade solution integrating the diverse data found within a utility to facilitate effective, fast decision making and efficient delivery of service to customers and stakeholders whether for unplanned or planned outages, retailer, contractor interfaces for workflow management, underpinned by the need for KPI and regulatory reporting and compliance.
TVD has a history of incubating and working with other ventures that can provide products and services complimentary to TVD’s. These include; real time weather information and forecasts; GPS tracking/AVL for cellular and radio users; products that enhance the usability and benefits of trunked and conventional radio.
Under test, CSC was easily the best-fit system for Aurora and had a proven track record elsewhere. It was a stand-alone system … requiring no input from other packages. It was independent, integrated, self-reliant and highly configurable.” Wayne Breen, Quality and Business Improvement Manager Network Services.
Operating core lines infrastructure is a 24/7 job, every day of the year. Anything can happen at any time of the day and night and when it does, we need to be able to keep our customers informed. Since its introduction, Avalanche has proven indispensable for this purpose.” Andrew Tombs, Alpine Energy CEO, 2014.
TVD , specialists in Utility operations management solutions are pleased to announce the release of the latest version of the Avalanche Outage Communications Platform. This release also includes the very latest mobile tools for utilities to manage the collection of outage information and providing outage information via multiple channels. Internet Fault ….... Read More
I get asked a bit, (usually by people who “want” to build an app), why we don’t make some of our applications like Outage Reporter and IFS “apps” for iOS and Android. Well they are… you just don’t have to download and install them. It’s a mobile optimised web application. ….... Read More
Today it is with great pleasure that I announce one the most significant milestones in TVD’s history. The launch of two new brands and associated product sets, FreshRF, and MetTrigger. TVD has grown through corporate acquisition, identifying market opportunities, listening to clients, and developing and enhancing our product sets. Under ….... Read More
Today we released a new version of Avalanche Outage Oracle, our mass outage call handling platform that provides flexibility to manage outage calls..... Read More
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